Refund policy
Buyer's Protection Store Policy
All orders placed on Symbol of love are covered by our Buyer’s Protection Store Policy where if a customer does not receive his/her order within 60 days after purchase, we will issue a full refund. No questions asked.
What is your return policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 2 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. We reserves the right to deny any return request. please email info to Sales@Symboloflove.com Include a photo and description of the issue along with your Order Number to ensure a swift resolution.
Items must be sent back within 14 days after the posted delivery date.
Items must be unopened and free of wear, stains, or tear. If an item is opened, it is deemed ineligible for a return or exchange.
Items marked not on sale are eligible for a full refund.
Opened and/or used items are non-refundable.
Symbol of love does not provide prepaid return shipping labels; the customer will be responsible for covering the cost of shipping for returns/exchanges.
Defective, damaged, or incorrect orders must be reported within 2 days of delivery. Please note that if such orders are not reported within this time frame, we will not issue a refund/exchange.
Exchange packages must include a completed Exchange Form.
Return/Exchange drop-offs will not be accepted at our corporate office.
How do I cancel an order?
We are only able to cancel orders within the first 12 hours after the order is placed. You will be assessed a 20% Off cancellation fee to cover restocking fee and the charges assessed to us by the credit card companies. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
If you have any questions regarding your order, please contact us via email: Sales@Symboloflove.com
IMPORTANT ADDITIONAL NOTES
You have a maximum of 90 days to claim a package not received.
Please complete checkout with the CORRECT shipping information. In the case of an event where you have filled out your shipping information incorrectly and your order has been shipped we will NOT be responsible to refund your total amount spent or resend the product(s) ordered. This is the customer’s responsibility.
Refunds are issued only to the original payment method chosen (We cannot make any alterations to payment methods). Please note the average time it takes to receive your refund is 2-3 business days. In rare cases, it can take 5-7 business days.
Once the package is controlled by a local shipping service (Primarily USPS) we are not liable for any issues concerning delays, custom holds, or orders delivered to a local post office. It is the customer's responsibility to monitor the order(s) placed & to contact your local shipping service in order to rectify the problem. Since we do not have jurisdiction over the package at this point, we are not culpable if the order is sent to your post office instead of your address. You would have to provide them your tracking code (not the order number) which is located under Carrier Name when you track your order on our tracking page. If you were to find out the package has departed from the office, we are not responsible for reimbursing your funds.
We do not offer returns or exchanges on any items unless the item is defected, or you’ve received the incorrect item. In both cases, please provide us with a picture to verify this within one month of receiving your order to receive a full refund. Since we offer free shipping on all our items, we cannot offer returns or exchanges. You are more than welcome to contact us to see if you qualify to receive partial store credit for special circumstances.
If the customer ships back an order prior to receiving a return/exchange ticket with instructions, issuing funds back may be voided. We have to inspect a photo of your item(s) and provide you with steps how to proceed next where your order would fall under. Please contact us if you'd like to request a return/exchange.
Returns/Exchanges are accepted ONLY at our corporate office, not at our shipping facility (original sender address). We will provide shipping details for returns/exchanges once you’ve contacted us. Any orders shipped to our shipping facility will be voided due to not following standard return/exchange procedures.
If you have received a return/exchange ticket and you have shipped your order back to us past our return/exchange window without providing a tracking number during this window, your return/exchange will be voided. Please send us a tracking number immediately before the 14-day time frame has ended on your behalf of receiving your order(s).
Please note that our Buyer's Protection Policy does not cover orders that have been marked delivered when the customer claims they have never received anything. At this point, we strongly suggest calling your local shipping service to get an update on your package.
If a customer lives in a neighborhood where theft is common, we suggest shipping your order to a PO Box or another shipping address. If you believe theft may be the reason you have not received your package, we are not responsible for reimbursing any funds.
- Gift cards are non-refundable.
- If a customer requests for an exchange and we send out the new order, the request for a refund would be declined. Exchange items are non-refundable.
Symbol Of Love